Understanding and Responding to Chargebacks
A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to reverse the charges for a purchase. Chargebacks are desi
Posts about Payments and billing:
NEW: Built-In Portal for Managing Chargebacks and Other Disputes
If your organization uses Stripe payment processing, managing chargebacks and other disputes just became much easier! We've addded comprehensive features f
5 Tips to Simplify Reopening Camps and Other Youth Programs
Youth programs are on the rebound, and families will be eager to enroll their kids in your enriching and engaging programs. Here are five important ways to
NEW: Protection Against Carding Attacks
Doubleknot has enabled a new security feature to protect your organization against carding attacks. In a carding attack, the attacker attempts to authorize
Get Ready Now for Year-End Giving
As the year-end giving season approaches, online donations are more important than ever. Here are four important steps you can take now to ensure successfu
UPDATED: Instead of Refunds, Offer Electronic Gift Cards
UPDATE: We have released a new feature that allows you to issue a refund directly to a gift card. The registration owner will automatically receive an emai
Rescheduling, Cancellations and Issuing Refunds
Like many organizations, your team may need to reschedule events, cancel events and issue full or partial refunds. You can find concise information about h
Ask to Convert Registration Fees to Donations
We understand that organizations everywhere are faced with canceling events and issuing refunds. Instead of immediately issuing a full refund for cancelled
Mobile Donations/Text-to-Give Now Available!
We are pleased to announce that we now support donations by text messaging! Donors who text “give” or “donate” to your organization’s special phone number
Sales Station POS New Features & Enhancements
As part of our continuous efforts to improve our solutions, we are pleased to announce significant enhancements and new functions for Sales Station. Whethe