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IMPORTANT: Verify Your Email Address at Our Support Site

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We’ve launched a new customer support system that will make it easier and faster for us to respond to your questions and issues. In addition, the support site has a growing FAQ about common questions and procedures.

IMPORTANT: The first time you submit a help request or send any kind of email to support@doubleknot.com, you’ll receive an email asking you to verify your email address. You must follow the steps in this email for your message to enter the system. If you don’t open the email and click the link to verify your email address, we will not see your message.

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